The Delighted Customers Podcast with Mark Slatin
A podcast by Mark Slatin | The Agile Brand - Joi
130 Episoade
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#129 First Look: AI Hosts Dive into the Trusted Guide Roadmap™ Master Class
Publicat: 04.04.2025 -
#128 Navigating the Power Core: A Strategic Approach to Customer Experience
Publicat: 27.03.2025 -
#127 Balancing AI and Human Interactions
Publicat: 21.03.2025 -
#126 Conquer Churn with Journey Mapping: Strategies for Customer Retention
Publicat: 13.03.2025 -
#125 Inside LinkedIn: Designing Value for Members and Customers
Publicat: 06.03.2025 -
#124 The Secret Ingredient to Customer Delight
Publicat: 27.02.2025 -
#123 Stuck? Unlock Trust to Get Approval!
Publicat: 20.02.2025 -
#122 Support, Don't Solve: Empowering Leaders to Create Authentic Spaces
Publicat: 13.02.2025 -
#121 Achieving Value Realization with a CX Toolkit
Publicat: 06.02.2025 -
#121 Understanding Customer Value
Publicat: 30.01.2025 -
#120 Strategies for Integrating AI in CXM from a Marketing Legend
Publicat: 23.01.2025 -
#119 The Impact of Partnerships on Customer Experience
Publicat: 16.01.2025 -
#118 Innovative AI Solutions for CX with Marbue Brown
Publicat: 09.01.2025 -
# 117 From Harvard to CX Excellence: Lessons from the Classroom
Publicat: 02.01.2025 -
#116 ACSI Insights: Linking Satisfaction to Business Outcomes with Forrest Morgeson, PhD
Publicat: 26.12.2024 -
#115 From Speedometers to Engines: Transforming CX with Tom DeVries
Publicat: 19.12.2024 -
#114 Mastering Change by Building Stakeholder Relationships
Publicat: 12.12.2024 -
#113 Enhancing Customer Satisfaction: Microsoft's UX Strategies
Publicat: 05.12.2024 -
#112 Delivering on Customer Expectations at Experian with Tanya Thomas, CCXP
Publicat: 28.11.2024 -
#111 Lessons from the "FIGS Love" Initiative and Beyond
Publicat: 21.11.2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
