The Delighted Customers Podcast with Mark Slatin
A podcast by Mark Slatin | The Agile Brand - Joi
130 Episoade
-
#110 Why Your Survey Scores May Be Misleading
Publicat: 14.11.2024 -
#109 Strategies to Measure and Prove the Value of Customer Experience Investments
Publicat: 07.11.2024 -
#108 The 'Web of Data': Enhancing CX through Effective Data Integration
Publicat: 31.10.2024 -
#107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy'
Publicat: 24.10.2024 -
#106: Avoiding the Metric-Centric Trap
Publicat: 17.10.2024 -
#105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care
Publicat: 10.10.2024 -
#104: Common Barriers to CX Success and How to Overcome Them
Publicat: 03.10.2024 -
#103: Using Data Visualization to Get Executive Buy-In
Publicat: 26.09.2024 -
#102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference
Publicat: 19.09.2024 -
#101: CX-PRO - Beyond the Basics: Book Review with the Editor
Publicat: 09.09.2024 -
#100: Watermark’s CX ROI Study: Proving Its Value to Executives and Skeptics
Publicat: 05.09.2024 -
#99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI
Publicat: 29.08.2024 -
#98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan
Publicat: 22.08.2024 -
#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience
Publicat: 15.08.2024 -
#96 Building a CX Culture: Everence Federal Credit Union CEO and President
Publicat: 08.08.2024 -
#95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Medical Director of Patient Experience - Tufts Medical Center
Publicat: 01.08.2024 -
#94: Improving Customer Loyalty through Martech and AI-Powered Solutions
Publicat: 25.07.2024 -
#93: Driving Superior Customer Experience with AI and Digital Transformation
Publicat: 18.07.2024 -
#92 Transforming Workplace Culture: Dr. James Killian on Employee Experience
Publicat: 11.07.2024 -
#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies
Publicat: 04.07.2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
