The Delighted Customers Podcast with Mark Slatin
A podcast by Mark Slatin | The Agile Brand - Joi
130 Episoade
-
#90: Ritz Carlton: Inside the Founder and Former President's Customer-Centric Culture
Publicat: 27.06.2024 -
#89: Salesforce’s Approach to Customer Success, AI, & CX
Publicat: 20.06.2024 -
#88: How Bilt Uses 3-D Instructions to Enrich Lives
Publicat: 13.06.2024 -
#87: Empathy-Driven Leadership
Publicat: 06.06.2024 -
#86: The Power of Social Identity on CX with Professor Gary David
Publicat: 30.05.2024 -
#85: The Science of Brand Love
Publicat: 23.05.2024 -
#84: Leading Change by Leveraging Trust with Charles H. Green
Publicat: 16.05.2024 -
#83: Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak
Publicat: 09.05.2024 -
#82: The Role of Qualitative Research in Experience Design with Jennifer Ashman, Principal, CX Amplified
Publicat: 02.05.2024 -
#81: Strategies for making cx your growth engine
Publicat: 25.04.2024 -
#80: Designing Experiences that drive loyalty
Publicat: 18.04.2024 -
#79: Lessons from an ER doctor w/Dr. Judy Wolfe, Associate Chief Experience Officer, Cleveland Clinic
Publicat: 11.04.2024 -
#78: Three Keys to Driving Customer Advocates
Publicat: 04.04.2024 -
#77: Joe Pine: The Origin of "Customer Experience," The Experience Economy, and What's Next
Publicat: 28.03.2024 -
#76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt
Publicat: 21.03.2024 -
#75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator
Publicat: 14.03.2024 -
#74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler
Publicat: 07.03.2024 -
#73: Bruce Temkin's Blueprint for Fostering Trust in CX and Beyond
Publicat: 28.02.2024 -
#72: The Crossroads of CX and UX: A Conversation with Darren Hood
Publicat: 22.02.2024 -
#71: The Contagious Enthusiasm and Customer Intimacy Quadrant with Mary Poppen
Publicat: 15.02.2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
