The Modern Customer Podcast
A podcast by Blake Morgan - Marți
452 Episoade
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The Modern CEO of Verizon Consumer: Embracing Customer Experience and AI as Competitive Advantages
Publicat: 06.08.2024 -
Mastering Customer Journey Mapping for Better Business Outcomes
Publicat: 30.07.2024 -
Mastercard's Winning Formula: How a Customer-Centric Approach Drives Success in FinTech
Publicat: 23.07.2024 -
Enhancing Customer Experience with AI in Contact Centers
Publicat: 16.07.2024 -
Big Bets for Big Wins: Leading Through Extreme Change and Digital Transformation
Publicat: 09.07.2024 -
New Book Out Today! The 8 Laws Of Customer-Focused Leadership
Publicat: 02.07.2024 -
Transformative Strategies for Customer Experience Excellence
Publicat: 25.06.2024 -
Customer-Centric Marketing: How CMOs Drive Brand Loyalty and Growth
Publicat: 18.06.2024 -
Building a Customer-Centric Marketing Tech Stack: From Personalization to Post-Sale Success
Publicat: 12.06.2024 -
How to Break Down Silos and Enhance B2B Customer Experience
Publicat: 04.06.2024 -
AI-Powered Contact Centers: Elevating Customer Experience and Efficiency
Publicat: 28.05.2024 -
2024 Retail Trends: Deloitte's Outlook on Loyalty, Customer Experience, and GenAI
Publicat: 21.05.2024 -
Winning Through Platforms
Publicat: 14.05.2024 -
Aligning Business Growth with Customer Strategy
Publicat: 07.05.2024 -
Setting Sail for Success: Customer Experience Lessons from the Cruise Industry
Publicat: 30.04.2024 -
How to Manage CX Teams in Times of Change with Dale Carnegie’s CEO
Publicat: 23.04.2024 -
Capital One's Strategy for Customer-Centric Success
Publicat: 16.04.2024 -
How To Transform Customer Support with AI
Publicat: 09.04.2024 -
How ThredUp Leverages AI to Enhance Customer Experience in the Secondhand Market
Publicat: 02.04.2024 -
How To Champion Your Customer Experience Programs With Better Public Speaking
Publicat: 26.03.2024
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
