The Modern Customer Podcast
A podcast by Blake Morgan - Marți
452 Episoade
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Want to invest in Customer Experience? Question the Downside of Failure
Publicat: 19.03.2024 -
Why Customer Satisfaction is Declining (and How to Fix It)
Publicat: 12.03.2024 -
From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks
Publicat: 05.03.2024 -
Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases
Publicat: 27.02.2024 -
The Future of the Automotive Industry: Insights from AutoCar Trucks' CXO
Publicat: 20.02.2024 -
The Power of the First 100 Days: Keeping Customers and Employees Happy
Publicat: 13.02.2024 -
Optimize Your Contact Center And Improve Customer Service With AI Technology
Publicat: 06.02.2024 -
The Future of Streaming: Roku's Role in Shaping Customer Experience
Publicat: 30.01.2024 -
Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem
Publicat: 23.01.2024 -
Designing Customer Experiences With JPMorgan Chase's Chief Design Officer
Publicat: 16.01.2024 -
Phygital Retail At Canada Goose: The CMO On Blending Physical & Digital Customer Experience
Publicat: 09.01.2024 -
2024 Contact Center Transformation With Former TikTok Exec
Publicat: 02.01.2024 -
The Role Of Retail With Martin Newman
Publicat: 19.12.2023 -
The Power of Proactive Analytics: Driving Smarter Customer Experiences
Publicat: 12.12.2023 -
Customer Loyalty in Fintech: Trish Wethman's Transformational Approach
Publicat: 05.12.2023 -
Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara
Publicat: 28.11.2023 -
Is Apple Product-Centric or Customer-Centric? A Conversation with Colin Shaw
Publicat: 21.11.2023 -
How To Build Trust In Customer Experience
Publicat: 14.11.2023 -
Moving Contact Centers From SLAs to Experience Level Agreements
Publicat: 07.11.2023 -
Make The Customer Experience Business Case With Storytelling
Publicat: 31.10.2023
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
