Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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245: Vicky Smitley, Business Plans and CX
Publicat: 27.06.2017 -
244: (Tip) The Magic of 1-to-1 Experiences
Publicat: 26.06.2017 -
243: How Corporate Myths Hurt Customers
Publicat: 22.06.2017 -
242: Jason Forrest, The Power of Customer Certainty
Publicat: 20.06.2017 -
241: (Tip) Understanding Customer Touchpoints
Publicat: 19.06.2017 -
240: Matt Dixon, Kick-Ass Customer Service
Publicat: 15.06.2017 -
239: Customer Survey Mistakes
Publicat: 13.06.2017 -
238: (Tip) Pay Attention to Your Customers, Or Else
Publicat: 12.06.2017 -
237: Peter Friedman, Customer Service Messaging Apps
Publicat: 08.06.2017 -
236: (Tip) Customer Experience Sprints
Publicat: 06.06.2017 -
235: Customer Experience Touchpoint Tips
Publicat: 05.06.2017 -
234: Tips for Customer Service Bots
Publicat: 01.06.2017 -
233: (Tip) Beware of Organizational Conformity
Publicat: 30.05.2017 -
232: Negative Emotions Have a Bigger Impact on CX
Publicat: 29.05.2017 -
231: (Tip) Undercover Bosses
Publicat: 25.05.2017 -
230: (Tip) Connecting Customer-Centricity to Action
Publicat: 23.05.2017 -
229: Dan Gingiss, Social Customer Care
Publicat: 22.05.2017 -
228: (Tip) All Customers want These Things
Publicat: 18.05.2017 -
227: (Tip) Majoring In the CX Minors
Publicat: 16.05.2017 -
226: Let's Talk About Airline Customer Service
Publicat: 15.05.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
