Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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225: (Tip) Signs of CX Success
Publicat: 11.05.2017 -
224: (Tip) 3 CX-Defeating Phrases
Publicat: 09.05.2017 -
223: Mo Gawdat: Engineering Happiness
Publicat: 08.05.2017 -
222: (Tip) Instilling Culture Throughout the Organization
Publicat: 04.05.2017 -
221: (Tip) The Wisdom of Your Team
Publicat: 02.05.2017 -
220: Future Customer or Present Customer?
Publicat: 01.05.2017 -
219: (Tip) Consistency Across Multiple Brands
Publicat: 27.04.2017 -
218: (Tip) Lessons from Former Customers
Publicat: 25.04.2017 -
217: Jill Schiefelbein, Dynamic Communication
Publicat: 24.04.2017 -
216: The Right Way to Complain
Publicat: 20.04.2017 -
215: (Tip) Losing Control of the Customer Experience
Publicat: 18.04.2017 -
214: Who Drives Customer Experience?
Publicat: 17.04.2017 -
213: (Tip) Customer Experience ROI Tips
Publicat: 13.04.2017 -
212: (Tip) Start Innovating for YOUR Customers
Publicat: 11.04.2017 -
211: Marcus Sheridan, They Ask, You Answer
Publicat: 10.04.2017 -
210: (Tip) Educating Customers on Products
Publicat: 06.04.2017 -
209: (Tip) Do You Have the Resources for Service?
Publicat: 04.04.2017 -
208: Can You Predict Customer Behavior?
Publicat: 03.04.2017 -
207: (Tip) How to Turn Away Customers
Publicat: 30.03.2017 -
206: (Tip) The Role of the CX Evangelist
Publicat: 28.03.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
