Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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205: Colin Shaw, The Intuitive Customer
Publicat: 27.03.2017 -
204: (Tip) Customer Service Leadership
Publicat: 23.03.2017 -
203: (Tip) B2B vs. B2C Customer Experience
Publicat: 21.03.2017 -
202: Customer Service Tech
Publicat: 20.03.2017 -
201: (Tip) User Experience vs. Customer Experience
Publicat: 16.03.2017 -
200: Our Special 200th Episode
Publicat: 14.03.2017 -
199: Graeme Newell, For Purpose Corporations
Publicat: 13.03.2017 -
198: (Tip) No Cost Ways to Please Unhappy Customers
Publicat: 09.03.2017 -
197: (Tip) Using Customer Personas
Publicat: 07.03.2017 -
196: Innovating with Customers
Publicat: 06.03.2017 -
195: (Tip) Building a CX Team
Publicat: 02.03.2017 -
194: (Tip) Taking Negative Interactions Personally
Publicat: 28.02.2017 -
193: Amy Downs, Customer Success
Publicat: 27.02.2017 -
192: (Tip) Internal Customer Service
Publicat: 23.02.2017 -
191: (Tip) Outsourcing Customer Service
Publicat: 21.02.2017 -
190: Social Media with Colleagues
Publicat: 20.02.2017 -
189: (Tip) Understanding Your Competitor's Customer Experience
Publicat: 16.02.2017 -
188: (Tip) Show Your Customers The Love
Publicat: 14.02.2017 -
187: Jacqueline Jasionowski, Improving Customer Experience
Publicat: 13.02.2017 -
186: Bobby Albert, Creating Culture
Publicat: 11.02.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
