Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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185: (Tip) When Customers Cross The Line
Publicat: 09.02.2017 -
184: (Tip) Warming Up Cold Calls
Publicat: 07.02.2017 -
183: Online Reviews More Important Than Ever
Publicat: 06.02.2017 -
182: (Tip) Advocating for Customers
Publicat: 02.02.2017 -
181: (Tip) Handling Outrageous Customer Demands
Publicat: 31.01.2017 -
180: John DiJulius, The Customer Service Revolution
Publicat: 30.01.2017 -
179: (Tip) Staffing Automated Customer Service
Publicat: 26.01.2017 -
178: (Tip) Non-Financial Employee Incentives
Publicat: 24.01.2017 -
177: The ROI of Customer Experience
Publicat: 23.01.2017 -
176: (Tip) Hiring a Customer-Centric Employee
Publicat: 19.01.2017 -
175: (Tip) How Business Schools Can Add Customer Experience
Publicat: 17.01.2017 -
174: Robert Scoble, Augmented Reality and the Fourth Transformation
Publicat: 16.01.2017 -
173: (Tip) Resolving Customer Service Issues
Publicat: 12.01.2017 -
172: (Tip) Personalizing the Customer Experience
Publicat: 10.01.2017 -
171: This Podcast in 2017
Publicat: 09.01.2017 -
170: What’s Happening Next
Publicat: 28.11.2016 -
169: Election Day Customer Experience Lessons
Publicat: 17.11.2016 -
168: Nate Brown, Service Center Engagement
Publicat: 14.11.2016 -
167: Signs You’re Losing a Customer
Publicat: 10.11.2016 -
166: Justin Deese, Blue Collar Service
Publicat: 07.11.2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
