Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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165: Are You Ready for the Holidays?
Publicat: 03.11.2016 -
164: Doug Sandler, Nice Guys Finish First
Publicat: 31.10.2016 -
163: When to Update Customer Journey Maps
Publicat: 27.10.2016 -
162: Joy Marsden, Keep Stepping
Publicat: 24.10.2016 -
161: How to Approach Customer Threats
Publicat: 20.10.2016 -
160: Blake Morgan, More is More
Publicat: 17.10.2016 -
159: No Budget for Customer Experience
Publicat: 13.10.2016 -
158: Christoff Weihman, Excellerate Service
Publicat: 10.10.2016 -
157: Employee Incentives and Unintended Consequences
Publicat: 06.10.2016 -
156: John Dwyer, WOW Marketing
Publicat: 03.10.2016 -
155: Don’t Forget the Baby Boomers
Publicat: 29.09.2016 -
154: Adrian Swinscoe, How to Wow
Publicat: 26.09.2016 -
153: Training for New Customer Service Technology
Publicat: 22.09.2016 -
152: Daniel Lemin, Manipurated
Publicat: 19.09.2016 -
151: Bringing the Experience to the Customers
Publicat: 15.09.2016 -
150: Phil Gerbyshak, Social Connections
Publicat: 12.09.2016 -
149: Customer Service and Technology Investment
Publicat: 08.09.2016 -
148: Randi Busse, Workforce Development
Publicat: 05.09.2016 -
147: Private Social Media for Customer Service
Publicat: 01.09.2016 -
146: Casey Carpenter, Sales Breakthrough Coach
Publicat: 29.08.2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
