Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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145: Defining Bad Customer Service
Publicat: 25.08.2016 -
144: Eddie Turner, Facilitating Change
Publicat: 22.08.2016 -
143: How Augmented Reality is Changing Customer Experience
Publicat: 18.08.2016 -
142: Anna Liotta, Unlocking Generational Codes
Publicat: 15.08.2016 -
141: When Customers Don’t Want Your Help
Publicat: 11.08.2016 -
140: Bryan Kramer, The Art of Shareology
Publicat: 08.08.2016 -
139: The Role of Content in Customer Service
Publicat: 04.08.2016 -
138: Becky Spohn, Professional Confidence Builder
Publicat: 01.08.2016 -
137: Culture and Customer Service
Publicat: 28.07.2016 -
136: Jane Anderson, Customer Service for Personal Brands
Publicat: 25.07.2016 -
135: History as a Sales Point
Publicat: 21.07.2016 -
134: Curtis Kopf, Premera Blue Cross
Publicat: 18.07.2016 -
133: Tesla and the Infrastructure of Innovation
Publicat: 14.07.2016 -
132: Alison Circle, Columbus Metropolitan Library
Publicat: 11.07.2016 -
131: Does Payment Affect Customer Experience?
Publicat: 07.07.2016 -
130: Chloë Thomas, Customer Manipulation
Publicat: 30.06.2016 -
129: TSA Customer Service
Publicat: 27.06.2016 -
128: Christianne Harder, Fan Engagement
Publicat: 23.06.2016 -
127: Is Transparency Effective?
Publicat: 20.06.2016 -
126: Sven Gierlinger, Patient Empathy
Publicat: 16.06.2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
