Experts of Experience
A podcast by Mission.org - Miercuri
Categories:
53 Episoade
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#52 Why Understanding the Customer Is The Key to Great Experiences
Publicat: 16.10.2024 -
#51 Connecting CX to Key Value Metrics
Publicat: 09.10.2024 -
#50 Breaking Down The Link Between Employee Experience and Customer Experience
Publicat: 02.10.2024 -
#49 Why You Need to Be Easy to Do Business With
Publicat: 25.09.2024 -
#48 How To Create Great Experiences at Large-Scale Events
Publicat: 18.09.2024 -
#47 Instilling a Customer-First Mindset at BILL
Publicat: 11.09.2024 -
#46 Expanding FanDuel's Reach: The Power of Partnerships and Customer Experience
Publicat: 04.09.2024 -
#45 Creating Experiential Moments and Partnerships
Publicat: 28.08.2024 -
#44 Implementing AI in Customer Experience
Publicat: 21.08.2024 -
#43 Going Beyond Basic Customer Service
Publicat: 14.08.2024 -
#42 Preserving Human-to-Human Relationships in Retail
Publicat: 07.08.2024 -
#41 The Power of Storytelling and Design in Customer Experience
Publicat: 31.07.2024 -
#40 Leveraging Predictive Analytics and AI for Hyper-Personalization
Publicat: 24.07.2024 -
#39 Optimizing Campaigns and Driving Revenue with AI
Publicat: 17.07.2024 -
#38 How To Actually Implement AI in A Meaningful Way
Publicat: 10.07.2024 -
#37 The Need For Speed in Customer Experience
Publicat: 03.07.2024 -
#36 Using Data to Drive Growth and Customer Satisfaction
Publicat: 26.06.2024 -
#35 How GNC is Shaping Product Strategy with Customer Feedback
Publicat: 19.06.2024 -
#34 How John Deere is Making Technology Accessible to All Farmers
Publicat: 12.06.2024 -
#33 The Power of Proximity in Enhancing Customer Experience
Publicat: 05.06.2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
