The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

A podcast by Intercom - Joi

466 Episoade

Blind co-founder Kyum Kim on the hidden power of anonymity
Publicat: 17.09.2020
The appliance of science: Mark Roberge’s formula for scaling
Publicat: 10.09.2020
Built for You: How customer feedback informs what we ship
Publicat: 03.09.2020
Subscribing to the future with Zuora's Carl Gold
Publicat: 27.08.2020
Intercom on Product: Meet your marketer
Publicat: 25.08.2020
Tech philosopher Alex Wolf on designing harmonious technology
Publicat: 20.08.2020
From Adobe to Walmart: How Sprinklr won over the world’s most valuable brands
Publicat: 13.08.2020
Stack Overflow CEO Prashanth Chandrasekar on writing the script of the future
Publicat: 06.08.2020
Scale: Clearbit’s VP of Customer Success on turning economic headwinds into a growth opportunity
Publicat: 30.07.2020
Flow’s Daniel Scrivner on the brave new world of asynchronous productivity tools
Publicat: 23.07.2020
Scale: Checking in on Shopify Plus' 11,000 checkouts per minute
Publicat: 16.07.2020
G2's Kevin Indig on searching for meaning and the meaning of search
Publicat: 09.07.2020
Scale: How Zapier supports 3 million users by investing in customer outcomes
Publicat: 02.07.2020
We run on inclusion: Sharing stories and lived experiences
Publicat: 27.06.2020
Speaking out: Inside Intercom on allyship
Publicat: 25.06.2020
Understanding the Conversational Support Funnel framework
Publicat: 23.06.2020
Kathryn Finney on intersectionality and using your privilege for good
Publicat: 18.06.2020
Inside Intercom X Black Tech Unplugged
Publicat: 11.06.2020
8′46″
Publicat: 04.06.2020
Jonathan Anguelov on Aircall’s $65 million Series C success and the future of the phone call
Publicat: 28.05.2020

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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com

Visit the podcast's native language site

466 Episoade

Blind co-founder Kyum Kim on the hidden power of anonymity

The appliance of science: Mark Roberge’s formula for scaling

Built for You: How customer feedback informs what we ship

Subscribing to the future with Zuora's Carl Gold

Intercom on Product: Meet your marketer

Tech philosopher Alex Wolf on designing harmonious technology

From Adobe to Walmart: How Sprinklr won over the world’s most valuable brands

Stack Overflow CEO Prashanth Chandrasekar on writing the script of the future

Scale: Clearbit’s VP of Customer Success on turning economic headwinds into a growth opportunity

Flow’s Daniel Scrivner on the brave new world of asynchronous productivity tools

Scale: Checking in on Shopify Plus' 11,000 checkouts per minute

G2's Kevin Indig on searching for meaning and the meaning of search

Scale: How Zapier supports 3 million users by investing in customer outcomes

We run on inclusion: Sharing stories and lived experiences

Speaking out: Inside Intercom on allyship

Understanding the Conversational Support Funnel framework

Kathryn Finney on intersectionality and using your privilege for good

Inside Intercom X Black Tech Unplugged

8′46″

Jonathan Anguelov on Aircall’s $65 million Series C success and the future of the phone call